Thank you for choosing Technuvia as your trusted website design, software development, mobile application, graphic design, and motion design service provider. This Delivery Policy outlines the terms and conditions regarding the delivery of services purchased through our platform. By placing an order or signing a project agreement with us, you agree to comply with and be bound by the following policies:
Order/Project Processing Time
- Project kickoff typically begins within [2-5] business days from confirmation of order and receipt of the initial deposit.
- Delivery timelines vary depending on the scope, complexity, and nature of the project (e.g., a website vs. a full mobile application), and will be outlined in your project proposal or Statement of Work (SOW).
- Timelines are estimates and depend on timely feedback, content, and assets provided by the Client.
Client Information
- It is the Client's responsibility to provide accurate and complete information, including contact details, project requirements, brand assets, and access credentials (e.g., hosting, domain, app store accounts) needed to complete the project.
- We are not responsible for delays or issues arising from incorrect or incomplete information provided by the Client.
Delivery Restrictions
- Some services (e.g., mobile app publishing) may be subject to third-party platform requirements or regional restrictions (e.g., app store guidelines, local regulations). Customers are responsible for checking and complying with these requirements before or during the project.
Delivery Confirmation
- Upon completion of each milestone or the final project, customers will receive a delivery confirmation via email or through our client communication channel, including relevant files, access details, or links.
- All Deliverables (websites, software, applications, designs, or files) are delivered digitally via email, cloud storage/file-sharing links, or through the customer's account on our platform.
- No physical shipping is involved in our services.
Delivery Delays
- While we strive to meet all agreed timelines, unforeseen circumstances such as third-party platform delays (e.g., app store review times), scope changes, delayed Client feedback, or technical issues may cause delays. We appreciate your understanding in such situations and will communicate any expected delays as soon as possible.
Incomplete Delivery Due to Non-Response
- If a project or milestone cannot be delivered due to the Client's failure to provide required information, feedback, or access within a reasonable time, Technuvia reserves the right to pause the project. Any additional costs incurred due to extended timelines or re-engagement may be billed to the Client.
Contact Information
If you have any questions or concerns regarding your project or our delivery policy, please contact our team at info@technuvia.com or +8801322636364.