Thank you for choosing Technuvia. We appreciate your business and want to ensure your satisfaction with our services. Please read the following refund policy carefully.
Since Technuvia provides custom services — website design, software development, mobile application development, graphic design, and motion design — rather than physical or off-the-shelf products, refund eligibility is based on project stage and work completed rather than product condition.
Eligibility for Refund
- Refunds are evaluated based on the stage of the project and the amount of work completed at the time of the request.
- Deposits paid to secure a project slot or begin initial planning/research are **non-refundable** once work has commenced.
- If a project is cancelled before any work has started, the full amount paid may be refunded, minus any payment processing fees.
- If a project is cancelled after work has begun but before completion, you may be refunded for the unused portion of the project, minus costs already incurred for completed milestones, hours worked, or third-party assets purchased (e.g., stock images, plugins, licenses).
- No refunds will be issued for:
- Completed and delivered milestones or final Deliverables
- Domain names, third-party licenses, or subscriptions purchased on your behalf
- Projects cancelled due to a breach of our Terms of Service or Acceptable Use Policy
- Custom work that has already been approved by the Client at each milestone
- Refund requests must be made within **10 days** of the relevant milestone delivery or invoice date.
Refund Process
To request a refund, please contact our team at info@technuvia.com with your project reference number and details of your request. Our team will review the project status and work completed, then notify you of the approval or rejection of your refund request.
If your refund is approved, it will be processed to your original method of payment within 7 working days.
Late or Missing Refunds
If you haven't received your approved refund within the specified time frame, please check your bank account or payment method again, and contact your bank, card issuer, or mobile financial service (MFS) provider, as it may take additional time for the refund to post officially. If you've done this and still have not received your refund, please contact us at info@technuvia.com.
Changes to This Refund Policy
We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon posting on our website.
By engaging Technuvia for any project or service, you agree to and accept the terms of this refund policy. If you have any questions or concerns, please contact our team.
Thank you for choosing Technuvia.