Last Updated: 14-09-2026
Definitions
"We," "Us," and "Our" refer to Technuvia or any party acting under its authority. "You," "Your," "Client," "Customer," or "Member" refers to anyone purchasing Technuvia services or acting on their behalf. "Project" refers to any website, software, mobile application, graphic design, motion design, or other deliverable commissioned through Technuvia. "Deliverables" means the final files, code, designs, or assets provided to the Client upon project completion. "TOS" (Terms of Service) encompasses this agreement and all related policies.
Technuvia reserves the right to modify these Terms of Service at any time, effective immediately upon posting on: https://www.technuvia.com
By engaging Technuvia for any service, you agree to be fully bound by this agreement. This document constitutes a legally binding contract between You and Technuvia.
Services Offered
Technuvia provides, including but not limited to:
- Website design and development
- Software development
- Mobile application development
- Graphic design
- Motion design and animation
- Related maintenance and support services
Delivery of Services
- Upon confirmation of an order or signed proposal, you will receive a project agreement or invoice via email. Please retain a copy for your records.
- A dedicated project reference number will be issued and must be used for all communications regarding that project.
- Project scope, timelines, and deliverables will be defined in a written proposal, quotation, or statement of work ("SOW") prior to commencement.
- For project-related inquiries, contact info@technuvia.com.
- Support is available 24/7 with an average response time of within 30 minutes.
- Any change to project scope after approval may be treated as a change request and billed separately.
Payment Terms
- Projects typically require an upfront deposit of 40%–50% before work begins, with the remaining balance due upon milestone completion or final delivery.
- Recurring services (maintenance, hosting, retainers) are billed monthly in advance.
- Late payments beyond 10 days may result in pausing of work until the account is settled.
- All prices are exclusive of applicable taxes unless stated otherwise.
Refund Policy
- Deposits are non-refundable once work has commenced, as they cover initial planning, design, and resource allocation.
- Refunds for undelivered work may be considered on a case-by-case basis, minus costs for work already completed.
- No refunds for:
- Domain name registrations or renewals (if purchased on your behalf)
- Third-party licenses, plugins, or stock assets purchased for the project
- Completed and delivered milestones
- No refunds if the agreement is terminated due to TOS or Acceptable Use Policy violations by the Client.
- Account credit, where issued, is non-refundable and usable only toward future services.
Revisions Policy
- Each project phase includes 3 rounds of revisions as defined in the SOW.
- Additional revisions beyond the agreed number will be billed at 15$/per hour.
- Revision requests that materially change the original scope will be treated as a new change request.
Intellectual Property & Ownership
- Upon full and final payment, ownership of the final Deliverables transfers to the Client, except for:
- Pre-existing tools, frameworks, code libraries, or design assets owned by Technuvia or third parties, which remain licensed (not sold) for use in the Project.
- Any stock assets, fonts, or plugins subject to separate third-party licenses.
- Technuvia retains the right to showcase completed work in its portfolio, website, and marketing materials unless the Client requests confidentiality in writing.
- Source files (e.g., raw design files, uncompiled code) are provided only if explicitly included in the agreed scope.
Project Timelines & Delays
- Timelines are estimates based on timely feedback and content/asset delivery from the Client.
- Delays caused by late Client feedback, missing content, or scope changes may extend the delivery date accordingly.
- Technuvia is not liable for delays caused by third-party services (hosting providers, app stores, payment gateways, etc.).
Maintenance & Support
- Post-launch support/maintenance is not included unless specified in the SOW or purchased as a separate retainer.
- Bug fixes related to Technuvia's own development error will be resolved free of charge within 30 days of delivery.
- Issues arising from Client-side changes, third-party updates, or misuse are billable.
Client Responsibilities
- The Client is responsible for providing accurate content, timely feedback, and necessary access/credentials (hosting, domain, app store accounts, etc.).
- The Client warrants that all content, logos, and materials supplied are legally owned or licensed by them and do not infringe third-party rights.
- The Client is solely responsible for the legality and use of the final product once delivered.
Confidentiality
- Both parties agree to keep proprietary project information, business data, and credentials confidential and not disclose them to third parties without written consent.
Termination
- Either party may terminate the agreement with written notice if the other party breaches a material term and fails to remedy it within 7 days.
- Upon termination, the Client is billed for all work completed up to that point; any prepaid but unused amount for undelivered work may be refunded at Technuvia's discretion, minus costs already incurred.
Grounds for Suspension or Termination
Including but not limited to:
- Illegal activities or use of Deliverables for unlawful purposes
- Non-payment or repeated late payment
- Providing false or fraudulent information
- Abusive or threatening conduct toward Technuvia staff
- Chargebacks initiated without prior resolution attempt (may result in permanent termination of services)
Warranty & Limitation of Liability
- Technuvia strives to deliver high-quality, functional Deliverables but does not warrant that software/websites will be entirely error-free or uninterrupted.
- Technuvia's total liability for any claim arising from a Project is limited to the amount paid by the Client for that specific Project.
- Technuvia is not liable for indirect, incidental, or consequential damages, including loss of profits or data.
Third-Party Services
- Where Technuvia integrates or recommends third-party tools, platforms, hosting, or APIs, Technuvia is not responsible for outages, policy changes, or costs charged by those third parties.
Disputes & Governing Law
- All disputes shall first be attempted to be resolved through good-faith negotiation.
- Unresolved disputes shall be settled by binding arbitration.
- This agreement is governed by Bangladeshi Law and applicable international laws.
Cancellation Policy
- Cancellation requests must be submitted in writing.
- Cancellations take effect once outstanding invoices for work completed are settled.
- Retainer or subscription-based services require 7 days' notice before the next billing cycle.
Amendments
Technuvia may update these Terms at any time. Continued use of our services constitutes acceptance of the revised Terms.
Thank you for choosing Technuvia.